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MS 1900:2005 



STANDARD 



QUALITY MANAGEMENT SYSTEMS 
REQUIREMENTS FROM ISLAMIC 
PERSPECTIVES 



ICS: 03.120.10 



Descriptors: quality management systems, requirements, Islamic perspectives 



© Copyright 2005 



DEPARTMENT OF STANDARDS MALAYSIA 



DEVELOPMENT OF MALAYSIAN STANDARDS 

The Department of Standards Malaysia (STANDARDS MALAYSIA) is the national 

standards and accreditation body of Malaysia. 

The main function of STANDARDS MALAYSIA is to foster and promote standards, 
standardisation and accreditation as a means of advancing the national economy, 
promoting industrial efficiency and development, benefiting the health and safety of 
the public, protecting the consumers, facilitating domestic and international trade and 
furthering international cooperation in relation to standards and standardisation. 

Malaysian Standards (MS) are developed through consensus by committees which 
comprise balanced representation of producers, users, consumers and others with 
relevant interests, as may be appropriate to the subject at hand. To the greatest 
extent possible, Malaysian Standards are aligned to or are adoption of international 
standards. Approval of a standard as a Malaysian Standard is governed by the 
Standards of Malaysia Act 1996 [Act 549]. Malaysian Standards are reviewed 
periodically. The use of Malaysian Standards is voluntary except in so far as they are 
made mandatory by regulatory authorities by means of regulations, local by-laws or 
any other similar ways. 

STANDARDS MALAYSIA has appointed SIRIM Berhad as the agent to develop, 
distribute and sell the Malaysian Standards. 

For further information on Malaysian Standards, please contact: 



Department of Standards Malaysia OR SIRIM Berhad 

Ministry of Science, Technology and Innovation (Company No. 367474 - V) 

Level 1 & 2, Block 2300, Century Square 1, Persiaran Dato' Menteri 

Jalan Usahawan Section 2 

63000 Cyberjaya 40700 Shah Alam 

Selangor Darul Ehsan Selangor Darul Ehsan 

MALAYSIA MALAYSIA 

Tel: 60 3 8318 0002 Tel: 60 3 5544 6000 

Fax: 60 3 8319 3131 Fax: 60 3 5510 8095 

http.7/www. standardsmalaysia.gov. my http.V/www.sirim.my 

E-nnail: central@standardsmalaysia.gov. my E-mail: msonline@sirim.my 



MS 1900:2005 



CONTENTS 

Page 

Committee representation ..,. iij 

Foreword iv 

Introduction 1 

1 Scope 4 

1.1 General 4 

1.2 Application.. 4 

2 Normative references 5 

3 Definitions 5 

4 Quality management system 7 

4.1 General requirements 7 

4.2 Documentation requirements 8 

5 Management responsibility , 10 

5.1 Management commitment 10 

5.2 Customer focus 11 

5.3 Quality policy 11 

5.4 Planning 12 

5.5 Responsibility, authority and communication 13 

5.6 Management review 14 

6 Resource management 15 

6.1 Provision of resources 15 

6.2 Human resources 16 

6.3 Infrastructure , 16 

6.4 Worl^ environment 17 

7 Product realisation 17 

7.1 Planning of product realisation 17 

7.2 Customer-related processes 18 

7.3 Design and development 20 

7.4 Purchasing 23 

7.5 Production and service provision..... 24 

7.6 Control of monitoring and measuring devices 27 

8 Measurement, analysis and improvement 28 

8.1 General 28 

8.2 Monitoring and measurement 28 

8.3 Control of nonconforming product 30 

8.4 Analysis of data 31 

8.5 Improvement 31 



MS 1900:2005 

CONTENTS (continued) 

Page 

Annexes 

A Shariah 34 

B Shariah implementation framework for quality management system from Islamic 

perspectives 36 

Bibliography 37 



MS 1900:2005 



Committee representation 

The Industry Standards Committee on Halal Standards (ISC I) under whose authority this Malaysian Standard was 
developed, comprises representatives from the following organisations: 

Department of Islamic Development Malaysia 

Department of Standards Malaysia 

Department of Veterinary Services 

Federation of Malaysian Manufacturers 

Institute of Islamic Understanding Malaysia 

Institute of Quality Malaysia 

Malaysian Agricultural Research and Development Institute 

Malaysian Association of Standards Users 

Ministry of Domestic Trade and Consumer Affairs 

Ministry of Health Malaysia (Food Safety and Quality Division) 

Ministry of Health Malaysia (National Pharmaceutical Control Bureau) 

Ministry of International Trade and Industry 

Muslim Consumers' Association of Malaysia 

The Technical Committee on Management Systems from Islamic Perspectives which developed this Malaysian 
Standard consists of representatives from the following organisations: 

Anti-Corruption Agency, Malaysia 

Department of Islamic Development Malaysia 

Institut Tadbiran Awam Negara (INTAN) Malaysia 

Institute of Islamic Understanding Malaysia 

International Islamic University Malaysia 

Islamic Banking and Finance Institute Malaysia 

Malaysian Administration and Management Planning Unit 

Malaysian Institute of Management 

Ministry of Education (Department of Islamic and Moral Education) 

Ministry of Health Malaysia (National Phanmaceutical Control Bureau) 

Muslim Consumers' Association of Malaysia 

National Productivity Corporation 

Research Institute of Standards In Islam 

SIRIM Berhad (Secretariat) 

SIRIM GAS International Sdn Bhd 



WIS 1900:2005 



FOREWORD 



This Malaysian Standard was developed by the Technical Committee on Management 
Systems from Islamic Perspectives under the authority of the Industry Standards Committee 
on Halal Standards. 

The requirements of MS ISO 9001:2000 (identical with ISO 9001:2000) are given in boxed 
text in this standard, followed by relevant requirements from the Islamic perspectives. 

For the purposes of this Malaysian Standard, the references stated under NOTE of the 
original text of the MS ISO 9001 :2000 for: 

a) 7.6 shall read as 'See ISO 10012 for guidance'; 

b) 8.2.2 shall read as 'See ISO 1 901 1 for guidance'; and 

c) references to International Standards stated in the boxed text under NOTE for 7.6 and 
8.2,2 should be replaced by equivalent Malaysian Standards as follows: 

Referenced International Standards Corresponding Malaysian Standards 

ISO 10012:2003, Measurement MS ISO 10012:2003, Measurement 

management systems - Requirements for management systems - Requirements for 

measurement processes and measuring measurement processes and measuring 

equipment equipment 

ISO 19011:2002, Guideiines for quality MS ISO 19011:2003, Guidelines for quality 
and/or environmental management and/or environmental management systems 
systems auditing auditing 

Compliance with a Malaysian Standard does not of itself confer immunity from legal 
obligations. 



IV 



MS 1900:2005 



QUALITY MANAGEMENT SYSTEMS - 
REQUIREMENTS FROM ISLAMIC PERSPECTIVES 



0. Introduction 



MS ISO 9001:2000, Quality management systems - Requirements 

Introduction 

0.1 General 

The adoption of a quality management system should be a strategic decision of an 
organization. The design and implementation of an organization's quality management 
system is influenced by varying needs, particular objectives, the products provided, the 
processes employed and the size and structure of the organization. It is not the Intent of this 
International Standard to imply uniformity in the structure of quality management systems or 
uniformity of documentation. 

The quality management system requirements specified in this International Standard are 
complementary to requirements for products. Information marked "NOTE" is for guidance in 
understanding or clarifying the associated requirement. 

This International Standard can be used by internal and external parties, including 
certification bodies, to assess the organization's ability to meet customer, regulatory and the 
organization's own requirements. 

The quality management principles stated in ISO 9000 and ISO 9004 have been taken into 
consideration during the development of this International Standard. 

0.2 Process approach 

This International Standard promotes the adoption of a process approach when developing, 
implementing and improving the effectiveness of a quality management system, to enhance 
customer satisfaction by meeting customer requirements. 

For an organization to function effectively, it has to identify and manage numerous linked 
activities. An activity using resources, and managed in order to enable the transformation of 
inputs into outputs, can be considered as a process. Often the output from one process 
directly forms the input to the next. 

The application of a system of processes within an organization, together with the 
identification and interactions of these processes, and their management, can be referred to 
as the "process approach". 

An advantage of the process approach is the ongoing control that it provides over the 
linkage between the individual processes within the system of processes, as well as over 
their combination and interaction. 



MS 1900:2005 



When used within a quality nnanagennent systenn, such an approach emphasizes the 
importance of 

a) understanding and meeting requirements, 

b) the need to consider processes in terms of added value, 

c) obtaining results of process performance and effectiveness, and 

d) continual improvement of processes based on objective measurement. 

The model of a process-based quality management system shown in Figure 1 illustrates the 
process linkages presented in clauses 4 to 8. This illustration shows that customers play a 
significant role in defining requirements as inputs. Monitoring of customer satisfaction 
requires the evaluation of information relating to customer perception as to whether the 
organization has met the customer requirements. The model shown in Figure 1 covers all 
the requirements of this International Standard, but does not show processes at a detailed 
level. 

NOTE In addition, the methodology known as "Plan-Do-Check-Act" (PDCA) can be applied to all processes. 
PDCA can be briefly described as follows. 

Plan: establish the objectives and processes necessary to deliver results in accordance with customer 
requirements and the organization's policies. 

Do; Implement the processes. 

Check: monitor and measure processes and product against policies, objectives and requirements for the 
product and report the results. 



Act: 



take actions to continually improve process performance. 



0.3 Relationship with ISO 9004 

The present editions of ISO 9001 and ISO 9004 have been developed as a consistent pair 
of quality management system standards which have been designed to complement each 
other, but can also be used independently. Although the two International Standards have 
different scopes, they have similar structures in order to assist their application as a 
consistent pair. 

ISO 9001 specifies requirements for a quality management system that can be used for 
internal application by organizations, or for certification, or for contractual purposes. It 
focuses on the effectiveness of the quality management system in meeting customer 
requirements. 

ISO 9004 gives guidance on a wider range of objectives of a quality management system 
than does ISO 9001, particularly for the continual improvement of an organization's overall 
performance and efficiency, as well as its effectiveness. ISO 9004 is recommended as a 
guide for organizations whose top management wishes to move beyond the requirements of 
ISO 9001, in pursuit of continual improvement of performance. However, it is not intended 
for certification or for contractual purposes. 



MS 1900:2005 



0.4 Compatibility with other management systems 

This International Standard has been aligned with ISO 14001:1996 in order to enhance the 
compatibility of the two standards for the benefit of the user community. 

This International Standard does not include requirements specific to other management 
systems, such as those particular to environmental management, occupational health and 
safety management, financial management or risk management. However, this International 
Standard enables an organization to align or integrate its own quality management system 
with related management system requirements. It is possible for an organization to adapt its 
existing management system(s) in order to establish a quality management system that 
complies with the requirements of this International Standard. 



Continual Improvement of 
the quality management system 



Customers 



I i 

fRequirementst 




Input 



Product 



Output 



Customers 



^Satisfaction; 



Key 



Value-adding activities 



^" Information flow 



Figure 1, iVlodel of a process-based quality management system 



This Malaysian Standard is developed with the aim to ensure that organisations are managed 
in accordance to the principles and practice of the quality management system from Islamic 
perspectives. ISO 9001 Is the internationally accepted standard on quality management 
systems. It however, does not address certain aspects of Shariah requirements which is a 
concern to Islamic practitioners and consumers. Therefore, in addition to the existing ISO 
9001 Shariah requirements are being incorporated, where applicable. 



MS 1900:2005 

The user of this standard should be able to meet the following expectations and benefits: 

a) to inculcate Shariah requirements into their quality management practice with the 
emphasis on value-based management, Islam promotes good universal values, which 
are readily acceptable to all people in the world; 

b) to enhance the level of effectiveness and efficiency. This standard requires the practice 
of universal good conducts at all levels of the organisation that could lead to the 
improvement in the level and quality of production of products; and 

c) to enhance level of Shariah compliance and confidence among Muslims and 
stakeholders. 

To assist the user, the requirements of MS ISO 9001:2000 (identical with ISO 9001:2000) are 
given in boxed text in this standard, followed by relevant requirements from the Islamic 
perspectives. 



1, Scope 



MS ISO 9001:2000, Quality management systems - Requirements 
1 Scope 

1.1 General 

This International Standard specifies requirements for a quality management system where 
an organization 

a) needs to demonstrate its ability to consistently provide product that meets customer 
and applicable regulatory requirements, and 

b) aims to enhance customer satisfaction through the effective application of the system, 
including processes for continual improvement of the system and the assurance of 
conformity to customer and applicable regulatory requirements. 

NOTE In this International Standard, the tenn "product" applies only to the product intended for, or required by, a 
customer. 

1.2 Application 

All requirements of this International Standard are generic and are intended to be applicable 
to all organizations, regardless of type, size and product provided. 

Where any requirement(s) of this International Standard cannot be applied due to the nature 
of an organization and its product, this can be considered for exclusion. 

Where exclusions are made, claims of conformity to this International Standard are not 
acceptable unless these exclusions are limited to requirements within clause 7, and such 
exclusions do not affect the organization's ability, or responsibility, to provide product that 
meets customer and applicable regulatory requirements. 



MS 1900:2005 



This Malaysian Standard, in conjunction with MS ISO 9001:2000, defines the quality 
managennent systenn requirennents from the Islamic perspectives. 

This standard does not in anyway to replace but to supplennent the Islannic law pronnuigated 
under the Malaysian legal system. 

This standard emphasises the implementation of quality management system from Islamic 
perspectives, therefore compliance to this standard does not necessarily imply compliance to 
S/?ar/a/?-based product standards including MS 1500. 



2. Normative references 

The following normative references are indispensable for the application of this standard. For 
dated references, only the edition cited applies. For undated references, the latest edition of 
the normative references (including any amendments) applies. 

MS ISO 9000, Quality management systems - Fundamentals and vocabulary 

MS 1 500, Halal food - Production, preparation, handling and storage - General guidelines 

3. Definitions 



MS ISO 9001:2000, Quality management systems - Requirements 

3 Terms and definitions 

For the purposes of this International Standard, the terms and definitions given in ISO 9000 
apply. 

The following terms, used in this edition of ISO 9001 to describe the supply chain, have 
been changed to reflect the vocabulary currently used: 

supplier ► organization ► customer 

The term "organization" replaces the term "supplier" used in ISO 9001:1994, and refers to 
the unit to which this International Standard applies. Also, the term "supplier" now replaces 
the term "subcontractor". 

Throughout the text of this International Standard, wherever the term "product" occurs, it 
can also mean "service". 



MS 1900:2005 



For the purposes of this standard, the terms and definitions given in the MS ISO 9000 and the 
following apply. 

3.1 Shariah 

The totality of Allah's commands that regulates the life of every Muslim in all aspects. 

NOTE. Detailed description of Shariah is provided in Annex A. 

3.2 Shariah compliance 
Conformity to Shariah. 

3.3 Fiqh Council 

The body that is accountable to issue decree {fatwa) on Islamic matters. 

3.4 Shariah Advisory Committee 

The body that is accountable to review, advice and endorse the management of the 
organisation on Shariah matters. It is also the reference centre on Islamic management 
issues of an organisation. 

3.5 Shariah Compliance Unit and/or Officer 

3.5.1 Shariah Compliance Unit 

A unit comprising two or more Shariah qualified persons who are accountable to monitor and 
ensure Shariah is observed and continuously practised in the management of the 
organisation according to the Shariah Advisory Committee's advice. 

3.5.2 Officer 

A Shariah qualified person who is accountable to monitor and ensure Shariah is observed 
and continuously practised in the management of the organisation according to the Shariah 
Advisory Committee's advice. 

3.6 Halal 

Things or actions which are permitted or lawful in Islam, otherwise it will be non-HaiaL 

ZJ Al-Quran 

The very word of Allah revealed unto the Prophet Muhammad (saw) in Arabic. It contains the 
knowledge imparted by Allah (swt) and the guidance for men which is righteously at all times. 

3.8 AI'Hadith 

Prophetic tradition - A report about the Prophet Muhammad's (saw) saying, doing or reaction 
(approving or disapproving of it). The authenticity of report (af-Hadith) depends on the 
reliability of the narrator(s). 



MS 1900:2005 



3.9 Al'Sunnah 

Practices by the Prophet Muhammad (saw). 

3.10 Al-/y7na' 

The consensus of opinions of the companions of the Prophet Muhammad (saw) after his 
death and the agreement reached on the decisions taken by the learned jurists on various 
Islamic matters. 

3.1 1 Fatwa 

A decree or legal opinion given by the Fiqh Council. 

4. Quality management system 
4.1 General requirements 



MS ISO 9001:2000, Quality management systems ~ Requirements 

4 Quality management system 

4.1 General requirements 

The organization shall establish, document, implement and maintain a quality management 
system and continually improve its effectiveness in accordance with the requirements of this 
International Standard. 

The organization shall: 

a) identify the processes needed for the quality management system and their 
application throughout the organization (see 1.2), 

b) determine the sequence and interaction of these processes, 

c) determine criteria and methods needed to ensure that both the operation and control 
of these processes are effective, 

d) ensure the availability of resources and information necessary to support the 
operation and monitoring of these processes, 

e) monitor, measure and analyze these processes, and 

f) implement actions necessary to achieve planned results and continual improvement 
of these processes. 

These processes shall be managed by the organization in accordance with the 
requirements of this International Standard. 



MS 1900:2005 



Where an organization chooses to outsource any process that affects product conformity 
with requirements, the organization shall ensure control over such processes. Control of 
such outsourced processes shall be identified within the quality management system. 

NOTE Processes needed for the quality management system referred to above should include processes for 
management activities, provision of resources, product realization and measurement. 



The organisation shall ensure that; 

a) the processes identified in 4.1 a); 

b) the criteria and methods identified in 4.1 c); and 

c) the procurement and financing of resources and information identified in 4.1 d) 

are Shariah compliant. 

In the event of outsourcing, the organisation shall ensure that the suppliers, sub-contractors 
and other interested parties involved comply with the Shariah. 

4.2 Documentation requirements 

4.2.1 General 



MS ISO 9001:2000, Quality management systems - Requirements 
4.2 Documentation requirements 
4.2.1 General 

The quality management system documentation shall include 

a) documented statements of a quality policy and quality objectives, 

b) a quality manual, 

c) documented procedures required by this International Standard, 

d) documents needed by the organization to ensure the effective planning, operation and 
control of its processes, and 

e) records required by this International Standard (see 4.2.4). 

NOTE 1 Where the term "documented procedure" appears within this International Standard, this means thai the 
procedure is established, documented, implemented and maintained. 

NOTE 2 The extent of the quality management system documentation can differ from one organization to another 
due to 

a) the size of organization and type of activities, 

b) the complexity of processes and their interactions, and 



8 



MS 1900:2005 



c) the competence of personnel. 

NOTE 3 The documentation can be in any form or type of medium. 



The quality management system documentation shall include records and documents as 
evidences of Shariah compliance. 

4.2.2 Quality manual 



MS ISO 9001:2000, Quality management systems - Requirements 
4.2.2 Quality manual 

The organization shall establish and maintain a quality manual that includes 

a) the scope of the quality management system, including details of and justification for 
any exclusions (see 1.2), 

b) the documented procedures established for the quality management system, or 
reference to them, and 

c) a description of the interaction between the processes of the quality management 
system. 



In the process of developing the quality manual, the organisation shall identify the areas and 
document procedures that require Shariah compliance. 

4.2.3 Control of documents 



MS ISO 9001:2000, Quality management systems - Requirements 

4.2.3 Control of documents 

Documents required by the quality management system shall be controlled. Records are a 
special type of document and shall be controlled according to the requirements given in 
4.2.4. 

A documented procedure shall be established to define the controls needed 

a) to approve documents for adequacy prior to Issue, 

b) to review and update as necessary and re-approve documents, 

c) to ensure that changes and the current revision status of documents are identified, 

d) to ensure that relevant versions of applicable documents are available at points of 
use, 



MS 1900:2005 



e) to ensure that documents rennain legible and readily identifiable, 

f) to ensure that documents of external origin are identified and their distribution 
controlled, and 

g) to prevent the unintended use of obsolete documents, and to apply suitable 
identification to them if they are retained for any purpose. 



With regard to [4.2.3 a)], the organisation shall ensure that the contents of all documents are 
sufficient to justify Shariah compliance. The organisation shall properly observe the 
placement and storage of documents which contain Quranic elements. 

4.2.4 Control of records 



MS ISO 9001:2000, Quality management systems - Requirements 

4.2,4 Control of records 

Records shall be established and maintained to provide evidence of conformity to 
requirements and of the effective operation of the quality management system. Records 
shall remain legible, readily identifiable and retrievable. A documented procedure shall be 
established to define the controls needed for the identification, storage, protection, retrieval, 
retention time and disposition records. 



5. Management responsibility 
5.1 Management commitment 



MS ISO 9001:2000, Quality management systems - Requirements 

5 Management responsibility 

5,1 Management commitment 

Top management shall provide evidence of its commitment to the development and 
implementation of the quality management system and continually improving its 
effectiveness by 

a) communicating to the organization the importance of meeting customer as well as 
statutory and regulatory requirements, 

b) establishing the quality policy, 

c) ensuring that quality objectives are established, 



10 



MS 1900:2005 



d) conducting management reviews, and 

e) ensuring the availability of resources. 



Top management shall establish the Shariah Advisory Committee. 

The organisation shall ensure that the quality objectives [5.1 c)] are Shariah compliant. The 
organisation shall be transparent to its stakeholders of all its activities. 

NOTE. See Annex B for Shariah implementation framework. 

5.2 Customer focus 



MS ISO 9001 :2000, Quality management systems - Requirements 

5.2 Customer focus 

Top management shall ensure that customer requirements are determined and are met with 
the aim of enhancing customer satisfaction (see 7.2.1 and 8.2.1). 



The organisation shall ensure that the requirements of the customers are Shariah compliant. 
5.3 Quality policy 



MS ISO 9001:2000, Quality management systems - Requirements 
5.3 Quality policy 

Top management shall ensure that the quality policy 

a) is appropriate to the purpose of the organization, 

b) includes a commitment to comply with requirements and continually improve the 
effectiveness of the quality management system, 

c) provides a framework for establishing and reviewing quality objectives, 

d) is communicated and understood within the organization, and 

e) is reviewed for continuing suitability. 



The organisation shall ensure that the quality policy is Shariah compliant. The review of the 
quality policy [5.3 e)] shall take into consideration new decree (fatwa) issued by the Fiqh 
Council. 



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MS 1900:2005 



5.4 Planning 

5.4.1 Quality objectives 



MS ISO 9001:2000, Quality management systems - Requirements 

5.4 Planning 

5.4.1 Quality objectives 

Top management shall ensure that quality objectives, including those needed to meet 
requirements for product [see 7.1 a)], are established at relevant functions and levels within 
the organization. The quality objectives shall be measurable and consistent with the quality 
policy. 



The organisation which is involved in both /-/a/a/ and non Halal activities shall establish a 
separate set of quality objectives for its Halal operation. 

5.4.2 Quality management system planning 



MS ISO 9001:2000, Quality management systems - Requirements 
5.4.2 Quality management system planning 

Top management shall ensure that 

a) the planning of the quality management system is carried out in order to meet the 
requirements given in 4.1 , as well as the quality objectives, and 

b) the integrity of the quality management system is maintained when changes to the 
quality management system are planned and implemented. 



The organisation shall take into consideration the Shariah requirements in the planning of its 
quality management system. This shall include the Shariah requirements in financial 
management, human resource management, procurement procedures, production and 
marketing. 



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MS 1900:2005 



5.5 Responsibility, authority and communication 
5,5,1 Responsibility and authority 



MS ISO 9001:2000, Quality management systems - Requirements 

5.5 Responsibility, authority and communication 

5.5.1 Responsibility and authority 

Top management shall ensure that responsibilities and authorities are defined and 
communicated within the organization. 



Top management shall ensure that responsibilities and authorities for Shariah compliance are 
defined and communicated within the organisation. 

5.5.2 Management representative 



MS ISO 9001:2000, Quality management systems - Requirements 

5.5,2 Management representative 

Top management shall appoint a member of management who, irrespective of other 
responsibilities, shall have responsibility and authority that includes 

a) ensuring that processes needed for the quality management system are established, 
implemented and maintained, 

b) reporting to top management on the performance of the quality management system 
and any need for improvement, and 

c) ensuring the promotion of awareness of customer requirements throughout the 
organization. 

NOTE The responsibility of a management representative can include liaison with external parties on matters 
relating to the quality management system. 



Top management shall appoint a Shariah Compliance Unit and/or an Officer who shall have 
responsibility and authority that includes: 

a) ensuring continuous conformity of Shariah requirements in all activities of the 
organisation; and 

b) reporting all Shariah noncompliances to the top management. 



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MS 1900:2005 



5.5.3 Internal communication 



MS ISO 9001:2000, Quality management systems - Requirements 

5.5.3 Internal communication 

Top management shall ensure that appropriate communication processes are established 
within the organization and that communication takes place regarding the effectiveness of 
the quality management system. 



The organisation shall ensure every personnel working for and on behalf of the organisation is 
fully informed that the quality management system is Shariah compliant. 

5.6 Management review 

5.6.1 General 



MS ISO 9001:2000, Quality management systems - Requirements 
5.6 Management review 
5.6.1 General 

Top management shall review the organization's quality management system, at planned 
intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall 
include assessing opportunities for improvement and the need for changes to the quality 
management system, including the quality policy and quality ot)jectives. 

Records from management reviews shall be maintained (see 4.2.4), 



The organisation shall establish documented procedures to identify and address Shariah non- 
compliance from the reviews. The review of the quality policy [5.3 e)] shall also take into 
consideration new decree (fatwa) issued by the Fiqh Council. 

The policy review committee shall include representative{s) from the Shariah Advisory 
Committee. 

5.6.2 Review input 



MS ISO 9001:2000, Quality management systems - Requirements 
5.6.2 Review input 

The input to management review shall include information on 

a) results of audits, 

b) customer feedback, 

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MS 1900:2005 



c) process performance and product conformity, 

d) status of preventive and corrective actions, 

e) follow-up actions from previous management reviews, 

f) clnanges tlnat could affect tine quality management system, and 

g) recommendations for improvement. 



5.6.3 Review output 



MS ISO 9001:2000, Quality management systems - Requirements 
5.6.3 Review output 

Tine output from tine management review sliall include any decisions and actions related to 

a) improvement of tiie effectiveness of the quality management system and its 
processes, 

b) improvement of product related to customer requirements, and 

c) resource needs. 



6. Resource management 
6.1 Provision of resources 



tAS ISO 9001:2000, Quality management systems - Requirements 
6 Resource management 
6.1 Provision of resources 

The organization shall determine and provide the resources needed 

a) to implement and maintain the quality management system and continually improve 
its effectiveness, and 

b) to enhance customer satisfaction by meeting customer requirements. 



The organisation shall ensure all resources are Shariah compliant in their characteristics as 
well as the procurement process. 



15 



MS 1900:2005 



With respect to financial resources, tiie organisation shall deternnine its connmitment to 
Shariah compliant. 



6.2 



Human resources 



MS ISO 9001:2000, Quality management systems - Requirements 
6.2 Human resources 

6.2.1 General 

Personnel perfornning work affecting product quality shall be competent on the basis of 
appropriate education, training, skills and experience. 

6.2.2 Competence, awareness and training 

The organization shall 

a) determine the necessary competence for personnel performing work affecting product 
quality, 

b) provide training or take other actions to satisfy these needs, 

c) evaluate the effectiveness of the actions taken, 

d) ensure that its personnel are aware of the relevance and importance of their activities 
and how they contribute to the achievement of the quality objectives, and 

e) maintain appropriate records of education, training, skills and experience (see 4.2.4). 



The organisation shall ensure that all personnel working for and on behalf of the organisation 
shall be given sufficient training on Halal and non Halal aspects of processes, products and 
services. 

The organisation shall ensure that only non Muslim personnel working for and on behalf of the 
organisation shall be deployed for the preparation, handling, processing and storing of non 
Halal products within the premises. 

6.3 Infrastructure 



MS ISO 9001:2000, Quality management systems - Requirements 

6.3 Infrastructure 

The organization shall determine, provide and maintain the infrastructure needed to achieve 
conformity to product requirements. Infrastructure includes, as applicable 

a) buildings, workspace and associated utilities. 



16 



MS 1900:2005 



b) process equipment (both hardware and software), and 

c) supporting services (such as transport or comnnunication). 



The organisation shall provide and maintain adequate and proper infrastructure such as 
separate prayer room {Musolla) and ablution facilities for Muslims to fulfill their compulsory 
religious obligations. 

Eateries within the premise of the organisation shall provide Halal foods and beverages, Non 
Halal items shall be segregated accordingly to avoid any cross-contamination. 

The organisation shall make the necessary provision for any changes, modifications and 
additions to the infrastructure so as to cater to any additional needs and requirements of 
Shariah for Muslims to fulfil their compulsory religious obligations. 

6.4 Work environment 



MS ISO 9001:2000, Quality management systems - Requirements 

6.4 Work environment 

The organization shall determine and manage the work environment needed to achieve 
conformity to product requirements. 



The organisation shall provide a work environment which is non-discriminatory. In performing 
their work, employees shall not be made to compromise on their religious beliefs. 



7. Product realisation 

7.1 Planning of product realisation 



MS ISO 9001:2000, Quality management systems - Requirements 

7 Product realization 

7.1 Planning of product realization 

The organization shall plan and develop the processes needed for product realization. 
Planning of product realization shall be consistent with the requirements of the other 
processes of the quality management system (see 4.1). 

In planning product realization, the organization shall determine the following, as 
appropriate: 

a) quality objectives and requirements for the product, 



17 



MS 1900:2005 



b) the need to establish processes, documents, and provide resources specific to the 
product, 

c) required verification, validation, nnonitoring, inspection and test activities specific to the 
product and the criteria for product acceptance, and 

d) records needed to provide evidence that the realization processes and resulting 
product meet requirements (see 4.2.4), 

The output of this planning shall be in a form suitable for the organization's method of 
operations. 

NOTE 1 A document specifying the processes of the quality management system (including the product realization 
processes) and the resources to be applied to a specific product, project or contract, can be referred to as a quality 
plan. 

NOTE 2 The organization may also apply the requirements given in 7.3 to the development of product realization 
processes. 



The organisation shall ensure quality objectives and requirements for products [7.1a)] such as 
product characteristics and production processes [7.1b)] are Shariah compliant. 

The organisation shall ensure that the required verification, validation, monitoring, inspection 
and test activities specific to the product and the criteria for product acceptance [7.1 c)] are 
also Shariah compliant. 

7.2 Customer-related processes 

7.2.1 Determination of requirements related to tlie product 



MS ISO 9001:2000, Quality management systems - Requirements 

7.2 Customer-related processes 

7.2,1 Determination of requirements related to the product 

The organization shall determine 

a) requirements specified by the customer, including the requirements for delivery and 
post-delivery activities, 

b) requirements not stated by the customer but necessary for specified or intended use, 
where known, 

c) statutory and regulatory requirements related to the product, and 

d) any additional requirements determined by the organization. 



The organisation shall ensure all requirements related to the product as specified by the 
customer [7.2.1 a)] and not stated by the customer [7.2.1 b)] are Shariah compliant. 



18 



MS 1900:2005 



7.2,2 Review of requirements related to the product 



MS ISO 9001:2000, Quality management systems - Requirements 

7.2.2 Review of requirements related to the product 

The organization shall review the requirements related to the product. This review shall be 
conducted prior to the organization's commitment to supply a product to the customer (e.g. 
submission of tenders, acceptance of contracts or orders, acceptance of changes to 
contracts or orders) and shall ensure that 

a) product requirements are defined, 

b) contract or order requirements differing from those previously expressed are resolved, 
and 

c) the organization has the ability to meet the defined requirements. 

Records of the results of the review and actions arising from the review shall be maintained 
(see 4.2.4). 

Where the customer provides no documented statement of requirement, the customer 
requirements shall be confirmed by the organization before acceptance. 

Where product requirements are changed, the organization shall ensure that relevant 
documents are amended and that relevant personnel are made aware of the changed 
requirements. 

NOTE In some situations, such as internet sales, a formal review is impractical for each order. Instead the review 
can cover relevant product information such as catalogues or advertising material. 



L 



In reviewing product requirements, the organisation shall define, identify and implement in 
accordance with Shariah to maintain and uphold the integrity of Halal products. 

Halal activities, contracts or other requirements which are not compatible with Shariah shall 
be reviewed and rectified within the reasonable time frame. 

7.2.3 Customer communication 



MS ISO 9001:2000, Quality management systems - Requirements 

7.2.3 Customer communication 

The organization shall determine and implement effective arrangements for communicating 
with customers in relation to 

a) product information, 



19 



MS 1900:2005 



b) enquiries, contracts or order handling, including amendments, and 

c) customer feedbacl<, including customer complaints. 



The organisation shall ensure that information of the product shall be true and valid and 
should be understood by customers. Inquiries, contracts and amendments shall be made 
transparent. Feedback shall be handled with the most appropriate, just and effective manner 
in order to satisfy customers. 

The organisation shall ensure correct and true representation of information and not to 
mislead the customers. 

7,3 Design and development 

7.3.1 Design and development planning 



MS ISO 9001:2000, Quality management systems - Requirements 

7.3 Design and development 

7.3.1 Design and development planning 

The organization shall plan and control the design and development of product. 
During the design and development planning, the organization shall determine 

a) the design and development stages, 

b) the review, verification and validation that are appropriate to each design and 
development stage, and 

c) the responsibilities and authorities for design and development. 

The organization shall manage the interfaces between different groups involved in design 
and development to ensure effective communication and clear assignment of responsibility. 

Planning output shall be updated, as appropriate, as the design and development 
progresses. 



The organisation shall establish documented guidelines and procedures to ensure that the 
design and development planning processes are Shariah compliant. 



20 



MS 1900:2005 



7.3.2 Design and development inputs 



MS SO 9001:2000, Quality management systems - Requirements 

7.3.2 Design and development inputs 

Inputs relating to product requirennents shall be determined and records maintained (see 
4,2.4). These inputs shall include 

a) functional and performance requirements, 

b) applicable statutory and regulatory requirements, 

c) where applicable, information derived from previous similar designs, and 

d) other requirements essential for design and development. 

These inputs shall be reviewed for adequacy. Requirements shall be complete, 
unambiguous and not in conflict with each other. 



The organisation shall ensure that all the inputs relating to product development are Shariah 
compliant. The applicable statutory and regulatory requirements [7.3.2 b)] shall not contradict 
with Shariah. 

7,3,3 Design and development outputs 



MS ISO 9001:2000, Quality management systems - Requirements 

7.3.3 Design and development outputs 

The outputs of design and development shall be provided in a form that enables verification 
against the design and development input and shall be approved prior to release. 

Design and development outputs shall 

a) meet the input requirements for design and development, 

b) provide appropriate information for purchasing, production and for service provision, 

c) contain or reference product acceptance criteria, and 

d) specify the characteristics of the product that are essential for its safe and proper use. 



The organisation shall ensure the design and development outputs are Shariah compliant. 



21 



MS 1900:2005 



7.3.4 Design and development review 



MS SO 9001:2000, Quality management systems - Requirements 

7.3.4 Design and development review 

At suitable stages, systematic reviews of design and development shall be performed in 
accordance with planned arrangements (see 7.3.1) 

a) to evaluate the ability of the results of design and development to meet requirements, 
and 

b) to identify any problems and propose necessary actions. 

Participants in such reviews shall include representatives of functions concerned with the 
design and development stage(s) being reviewed. Records of the results of the reviews and 
any necessary actions shall be maintained (see 4.2.4). 



The organisation shall ensure that the requirements for 7.3.4 are Shariah compliant 
7.3.5 Design and development verification 



MS ISO 9001:2000, Quality management systems - Requirements 

7.3.5 Design and development verification 

Verification shall be performed in accordance with planned arrangements (see 7.3.1) to 
ensure that the design and development outputs have met the design and development 
input requirements. Records of the results of the verification and any necessary actions 
shall be maintained (see 4.2.4). 



The organisation shall ensure the product design and development input and output are 
Shariah compliant. 

7.3.6 Design and development validation 



MS ISO 9001:200, Quality management systems - Requirements 

7.3.6 Design and development validation 

Design and development validation shall be performed in accordance with planned 
arrangements (see 7.3.1) to ensure that the resulting product is capable of meeting the 
requirements for the specified application or intended use, where known. Wherever 
practicable, validation shall be completed prior to the delivery or implementation of the 
product. Records of the results of validation and any necessary actions shall be maintained 
(see 4.2.4). 



The final validation of the design and development shall be Shariah compliant. 

22 



MS 1900:2005 



7.3.7 Control of design and development changes 



MS ISO 9001:2000, Quality management systems - Requirements 

7.3.7 Control of design and development changes 

Design and development changes shall be identified and records maintained. The changes 
shall be reviewed, verified and validated, as appropriate, and approved before 
implementation. The review of design and development changes shall include evaluation of 
the effect of the changes on constituent parts and product already delivered. 

Records of the results of the review of changes and any necessary actions shall be 
maintained (see 4.2.4). 



7.4 Purchasing 

7.4,1 Purchasing process 



MS ISO 9001:2000, Quality management systems - Requirements 

7.4 Purchasing 

7.4.1 Purchasing process 

The organization shall ensure that purchased product conforms to specified purchase 
requirements. The type and extent of control applied to the supplier and the purchased 
product shall be dependent upon the effect of the purchased product on subsequent product 
realization or the final product. 

The organization shall evaluate and select suppliers based on their ability to supply product 
in accordance with the organization's requirements. Criteria for selection, evaluation and re- 
evaluation shall be established. Records of the results of evaluations and any necessary 
actions arising from the evaluation shall be maintained (see 4.2.4). 



The organisation shall ensure that suppliers of all purchased products conform to Shariah 
compliance. The type and extent of control applied to the supplier and the purchased product 
shall be dependent on the ability to supply Shariah compliant product. 

The organisation shall evaluate and select suppliers based on their ability to comply with 
Shariah. Criteria for selection, evaluation and re-evaluation shall be established to ensure 
purchased products conform to Shariah. 



23 



MS 1900:2005 



7.4,2 Purchasing information 



MS ISO 9001:2000, Quality management systems - Requirements 

7.4.2 Purchasing information 

Purchasing information shall describe the product to be purchased, including where 
appropriate 

a) requirements for approval of product, procedures, processes and equipment, 

b) requirements for qualification of personnel, and 

c) quality management system requirements. 

The organization shall ensure the adequacy of specified purchase requirements prior to 
their communication to the supplier. 



7.4.3 Verification of purchased product 



MS ISO 9001:2000, Quality management systems - Requirements 

7.4.3 Verification of purchased product 

The organization shall establish and implement the inspection or other activities necessary 
for ensuring that purchased product meets specified purchase requirements. 

Where the organization or its customer intends to perform verification at the supplier's 
premises, the organization shall state the intended verification arrangements and method of 
product release in the purchasing information. 



The organisation shall ensure verification of purchased product is Shariah compliant. 

7.5 Production and service provision 

7.5.1 Control of production and service provision 



MS ISO 9001:2000, Quality management systems - Requirements 

7.5 Production and service provision 

7.5.1 Control of production and service provision 

The organization shall plan and carry out production and service provision under controlled 
conditions. Controlled conditions shall include, as applicable 

a) the availability of information that describes the characteristics of the product, 



24 



MS 1900:2005 



b) the availability of work instructions, as necessary, 

c) the use of suitable equipment, 

d) the availability and use of monitoring and measuring devices, 

e) the implementation of monitoring and measurement, and 

f) the implementation of release, delivery and post-delivery activities. 



The organisation shall ensure that all work instructions on the production and preparation of 
Halal products are well-documented and made available to the relevant employees. 

The organisation shall ensure that dedicated equipment and assembly lines used [7.5.1 c)] in 
the production, preparation, handling and storage of non Halal products shall not be reused 
for the provision of Halal products as prescribed in MS 1500. 

7.5.2 Validation of processes for production and service provision 



MS ISO 9001:2000, Quality management systems - Requirements 

7.5.2 Validation of processes for production and service provision 

The organization shall validate any processes for production and service provision where 
the resulting output cannot be verified by subsequent monitoring or measurement. This 
includes any processes where deficiencies become apparent only after the product is in use 
or the service has been delivered. 

Validation shall demonstrate the ability of these processes to achieve planned results. 

The organization shall establish arrangements for these processes including, as applicable 

a) defined criteria for review and approval of the processes, 

b) approval of equipment and qualification of personnel, 

c) use of specific methods and procedures, 

d) requirements for records (see 4.2.4), and 

e) revalidation. 



The organisation shall ensure that the validation of processes for production and service 
provision is carried out by its Shariah Compliance Unit/Officer. 



25 



MS 1900:2005 



7,5,3 Identification and traceability 



MS ISO 9001:2000, Quality management systems - Requirements 

7.5.3 Identification and traceability 

Where appropriate, the organization shall identify the product by suitable means throughout 
product realization. 

The organization shall identify the product status with respect to monitoring and 
measurement requirements. 

Where traceability is a requirement, the organization shall control and record the unique 
identification of the product (see 4.2.4). 

NOTE In some industry sectors, configuration management is a means by which identification and traceability are 
maintained. 



The organisation shall identify, control and remove any doubtful elements or non Halal 
contents in the production process or service provision. If the non Halal contents cannot be 
removed from the processes, the whole products shall be eliminated from the production 
system. 

The organisation shall validate the processes for production and service provision to ensure 
Sharlah compliance. 

The organisation shall establish a procedure for identification and traceability to remedy the 
problem of Sharlah noncompliance. 

7.5.4 Customer property 



MS ISO 9001:2000, Quality management systems - Requirements 

7.5.4 Customer property 

The organization shall exercise care with customer property while it is under the 
organization's control or being used by the organization. The organization shall identify, 
verify, protect and safeguard customer property provided for use or incorporation into the 
product. If any customer property is lost, damaged or otherwise found to be unsuitable for 
use, this shall be reported to the customer and records maintained (see 4.2.4). 

NOTE Custonner property can include intellectual property. 



The organisation shall ensure that all customer properties under its care and all usage related 
to the properties are Sharlah compliant. The organisation shall develop appropriate and 
sufficient policies with regard to voluntary compensation in the events of damages and losses. 



26 



MS 1900:2005 



7.5.5 Preservation of product 



MS ISO 9001:2000, Quality management systems - Requirements 

7.5.5 Preservation of product 

The organization shall preserve the conformity of product during internal processing and 
delivery to the intended destination. This preservation shall include identification, handling, 
packaging, storage and protection. Preservation shall also apply to the constituent parts of a 
product. 



The organisation shall ensure preservation of product shall be Shariah compliant. 
7.6 Control of monitoring and measuring devices 



IWS ISO 9001:2000, Quality management systems - Requirements 

7.6 Control of monitoring and measuring devices 

The organization shall determine the monitoring and measurement to be undertaken and 
the monitoring and measuring devices needed to provide evidence of conformity of product 
to determined requirements (see 7.2.1). 

The organization shall establish processes to ensure that monitoring and measurement can 
be carried out and are carried out in a manner that is consistent with the monitoring and 
measurement requirements. 

Where necessary to ensure valid results, measuring equipment shall 

a) be calibrated or verified at specified intervals, or prior to use, against measurement 
standards traceable to international or national measurement standards; where no 
such standards exist, the basis used for calibration or verification shall be recorded, 

b) be adjusted or re-adjusted as necessary, 

c) be identified to enable the calibration status to be determined, 

d) be safeguarded from adjustments that would invalidate the measurement result, and 

e) be protected from damage and deterioration during handling, maintenance and 
storage. 

In addition, the organization shall assess and record the validity of the previous measuring 
results when the equipment is found not to conform to requirements. The organization shall 
take appropriate action on the equipment and any product affected. Records of the results 
of calibration and verification shall be maintained (see 4.2.4). 



27 



MS 1900:2005 



When used in the monitoring and measurement of specified requirements, the ability of 
computer software to satisfy the intended application shall be confirmed. This shall be 
undertaken prior to initial use and reconfirmed as necessary. 

NOTE See ISO 10012-1 and ISO 10012-2 for guidance. 



8. Measurement analysis and improvement 
8.1 General 



MS ISO 9001:2000, Quality management systems - Requirements 

8 Measurement, analysis and improvement 

8.1 General 

The organization shall plan and implement the monitoring, measurement, analysis and 
improvement processes needed 

a) to demonstrate conformity of the product, 

b) to ensure conformity of the quality management system, and 

c) to continually improve the effectiveness of the quality management system. 

This shall include determination of applicable methods, including statistical techniques, and 
the extent of their use. 



The organisation shall ensure that the conformity of the product [8.1 a)] and the conformity of 
the quality management system [8.1b)] are Shariah compliant. 

8.2 Monitoring and measurement 

8.2.1 Customer satisfaction 



MS ISO 9001:2000, Quality management systems - Requirements 

8.2 Monitoring and measurement 

8.2.1 Customer satisfaction 

As one of the measurements of the performance of the quality management system, the 
organization shall monitor information relating to customer perception as to whether the 
organization has met customer requirements. The methods for obtaining and using this 
information shall be determined. 



The organisation shall monitor the customer satisfaction towards S/?ar/a/? compliance. 

28 



MS 1900:2005 



8.2.2 Internal audit 



MS ISO 9001:2000, Quality management systems - Requirements 

8.2.2 Internal audit 

The organization shall conduct internal audits at planned intervals to determine whether the 
quality management system 

a) conforms to the planned arrangements (see 7.1), to the requirements of this 
International Standard and to the quality management system requirements 
established by the organization, and 

b) is effectively implemented and maintained. 

An audit programme shall be planned, taking into consideration the status and importance of 
the processes and areas to be audited, as well as the results of previous audits. The audit 
criteria, scope, frequency and methods shall be defined. Selection of auditors and conduct of 
audits shall ensure objectivity and impartiality of the audit process. Auditors shall not audit 
their own work. 

The responsibilities and requirements for planning and conducting audits, and for reporting 
results and maintaining records (see 4.2.4) shall be defined in a documented procedure. 

The management responsible for the area being audited shall ensure that actions are taken 
without undue delay to eliminate detected nonconformities and their causes. Follow-up 
activities shall include the verification of the actions taken and the reporting of verification 
results (see 8.5.2). 

NOTE See ISO 1 0011 -1,180 1 001 1 -2 and ISO 1 0011 -3 for guidance. 



The organisation shall conduct interna! audits on halal product and to ensure compliance to 
Shariah. This task shall be carried out by a competent auditor(s) and shall include 
representation from the Shariah Compliance Unit/Officer. 

In the case of any noncompliance to Shariah, the organisation shall take immediate action to 
rectify it and report with undue delay to the top management. 

8,2.3 Monitoring and measurement of processes 



MS ISO 9001:2000, Quality management systems - Requirements 

8.2.3 Monitoring and measurement of processes 

The organization shall apply suitable methods for monitoring and, where applicable, 
measurement of the quality management system processes. These methods shall 
demonstrate the ability of the processes to achieve planned results. When planned results 
are not achieved, correction and corrective action shall be taken, as appropriate, to ensure 
conformity of the product. 



29 



MS 1900:2005 



8.2.4 Monitoring and measurement of product 



IVIS ISO 9001:2000, Quality management systems - Requirements 

8.2.4 Monitoring and measurement of product 

The organization shall monitor and nneasure the characteristics of the product to verify that 
product requirements have been met. This shall be carried out at appropriate stages of the 
product realization process in accordance with the planned arrangements (see 7.1). 

Evidence of conformity with the acceptance criteria shall be maintained. Records shall 
indicate the person(s) authorizing release of product (see 4.2,4). 

Product release and service delivery shall not proceed until the planned arrangements (see 
7.1) have been satisfactorily completed, unless otherwise approved by a relevant authority 
and, where applicable, by the customer. 



The organisation shall monitor the continuous compliance to Shariah of the process and 
product. 

8.3 Control of nonconforming product 



MS ISO 9001:2000, Quality management systems - Requirements 

8.3 Control of nonconforming product 

The organization shall ensure that product which does not conform to product requirements 
is identified and controlled to prevent its unintended use or delivery. The controls and 
related responsibilities and authorities for dealing with nonconforming product shall be 
defined in a documented procedure. 

The organization shall deal with nonconforming product by one or more of the following 
ways: 

a) by taking action to eliminate the detected nonconformity, 

b) by authorizing its use, release or acceptance under concession by a relevant authority 
and, where applicable, by the customer, and 

c) by taking action to preclude its original intended use or application. 

Records of the nature of non-conformities and any subsequent actions taken, including 
concessions obtained, shall be maintained (see 4.2.4), 

When nonconforming product is corrected it shall be subject to re-verification to 
demonstrate conformity to the requirements. 

When nonconforming product is detected after delivery or use has started, the organization 
shall take action appropriate to the effects, or potential effects, of the nonconformity. 



30 



MS 1900:2005 



Shariah noncompliant product shall not be approved for next process or delivery. As for any 
noncompliant product which is erroneously delivered, the organisation shall take necessary 
steps to recall the product and to stop the consumption of a such affected product. 

8.4 Analysis of data 



MS ISO 9001 :2000, Quality management systems - Requirements 

8.4 Analysis of data 

The organization shall determine, collect and analyse appropriate data to demonstrate the 
suitability and effectiveness of the quality management system and to evaluate where 
continual improvement of the effectiveness of the quality management system can be made 
This shall include data generated as a result of monitoring and measurement and from other 
relevant sources. 

The analysis of data shall provide information relating to 

a) customer satisfaction (see 8.2. 1 ), 

b) conformity to product requirements (see 7.2.1), 

c) characteristics and trends of processes and products including opportunities for 
preventive action, and 

d) suppliers. 



The organisation shall collect and analyse appropriate data to demonstrate the Shariah 
compliance of the quality management system and to evaluate continual improvement of the 
effectiveness of the system. 

The organisation shall also take into consideration the impacts of future changes in 
consumers' needs and expectations on Shariah compliant products. The organisation shall 
maintain the records pertaining to the suppliers, sub-contractors and other interested parties' 
continuous compliance to Shariah. 

8.5 Improvement 

8.5.1 Continual improvement 



MS ISO 9001:2000, Quality management systems - Requirements 

8.5 Improvement 

8.5.1 Continual improvement 

The organization shall continually improve the effectiveness of the quality management 
system through the use of the quality policy, quality objectives, audit results, analysis of 
data, corrective and preventive actions and management review. 



31 



MS 1900:2005 



The organisation shall ensure that the process of continual improvement as well as corrective 
and preventive actions, uphold and not contrary to Shariah. 

8.5.2 Corrective action 



MS ISO 9001:2000, Quality management systems - Requirements 

8.5.2 Corrective action 

The organization shall take action to eliminate the cause of nonconformities in, order to 
prevent recurrence. Corrective actions shall be appropriate to the effects of the 
nonconformities encountered. 

A documented procedure shall be established to define requirements for 

a) reviewing nonconformities (including customer complaints), 

b) determining the causes of nonconformities, 

c) evaluating the need for action to ensure that nonconformities do not recur, 

d) determining and implementing action needed, 

e) records of the results of action taken (see 4.2.4), and 

f) reviewing corrective action taken. 



The organisation shall ensure that Shariah noncompliances are corrected to prevent 
recurrence. 

8,5.3 Preventive action 



MS ISO 9001:2000, Quality management systems - Requirements 

8.5.3 Preventive action 

The organization shall determine action to eliminate the causes of potential nonconformities 
in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of 
the potential problems. 

A documented procedure shall be established to define requirements for 

a) determining potential nonconformities and their causes, 

b) evaluating the need for action to prevent occurrence of nonconformities, 

c) determining and implementing action needed, 



32 



MS 1900:2005 



d) records of results of action taken (see 4.2.4), and 

e) reviewing preventive action taken. 



The organisation shall ensure that potential causes of Shariah noncompliance are identified 
and eliminated to prevent occurrence. 



33 



MS 1900:2005 



Annex A 

(informative) 

Shariah 



The word Shariah refers to the totality of Allah's commands that regulates the life of every 
Muslim in all aspects. As every Muslim is responsible for his actions, Shariah gives true 
prospective of his rights and duties. It is mainly concerned with the ideology and faith, social 
principles, law regarding man's relations with each other, the rules and conditions regarding 
the lawful and unlawful and other practical daily matters. 

Primarily, the source of Shariah originates from al-Quran, which is the direct commandment of 
Allah. The second source is al-Sunnah. In addition to al-Quran and al-Sunnah, there is the 
provision or authority given to man in order to interpret and expand Divine commandment by^ 
means of consensus of opinion of ufama or analogical deductions. Af~ljma and af-Qiyas* 
which are asserted as the third and the fourth sources of the Shariah respectively derived 
from this provision. 

One of the most important principles of the Shariah is that of masfahah or general welfare 
such as to secure the welfare of humanity physically, morally and spiritually in this world and 
hereafter. The principle is expressively singled out by al-Quran and it is with regard to the 
purpose of Prophethood of Muhammad (saw) as Allah (swt) says : "We sent thee not, but as 
a mercy for all creatures" (al-Anbiya': 107j. In another verse, Allah (swt) says: "O mankind! 
there hath come to you direction from your Lord and a healing for the (diseases) in your 
hearts and for those who believe, a guidance and a mercy." (Yunus: 57j. 

In tandem with these principles, the objectives of Shariah are prevalent on the benefits of the 
individual and that of the community. Simultaneously it facilitates improvement and perfection 
of human life. 

As a matter of fact, there are five primary objectives of Shariah which are referred to as 
"IVIaqasid As-Shariah". These objectives are: 

a) Preservation of the religion e.g. in order to preserve the religion, Islam has legalised 
jihad and it may be an inward struggle (directed against evil in oneself) or an outward one 
(to fight injustice and to protect the innocent). 

b) Preservation of life e.g. to preserve life, Islam prohibits causing harm to oneself and 
encourages Muslim to be keen to do whatever is beneficial to his health and to take all 
preventive measures for example, to guard against illness. 

c) Preservation of intellect e.g. in order to ensure the intellectual well being of the mankind 
and advancement of civilisation, Islam encourages pursuit of knowledge and gives high 
priority to education. 



* The word qiyas means "comparing with or judging by comparing with a thing". It is a process of deduction by which 
the laws of a text. Qiyas is actually analogy from al-Quran, al-Sunnah and al-ljma'. It can be carried out only in a 
Shariah governed state when a solution to probiem cannot be found through al-Quran, al-Sunnah and al-ljma'. 

34 



MS 1900:2005 



d) Preservation of progeny e.g. Islam protects man's honour and prevents lineage 
confusion by encouraging manage and advocating family institution. This is to ensure 
procreation of generation within the Shariah boundary and at the same time prohibits 
adultery or illicit sex (zina), considering them as one of the most grievous crimes. 

e) Preservation of property e.g. to enable Muslims to earn a living, Islam encourages work 
especially trading activities and prohibits stealing, deception, gambling, bribery and all 
illicit gains as they pose a threat to the protection of the public and private property. 

These five objectives pursued by Shariah can be observed through the ahkaam (rulings) upon 
which fiqh (Islamic Jurisprudence) revolve around. The rulings are categorised as follows: 

a) Wajib (obligatory) - an obligatory action is the one that shall be performed. 

b) Mustatiab (recommended) - a recommended action is the one that should be performed. 

c) Mubah (permissible) - a permissible action is the one that is neither encouraged nor 
discouraged. 

d) Makruh (disliked) - a disliked action Js something which is abominable and should be 
avoided but not in strictly prohibitory terms. 

e) Haram (unlawful) - an unlawful action is the one that shall not be performed and is strictly 
prohibited. 

The distinctions between these five categories are in whether the deeds are rewarded or not 
rewarded; punished or not punished. 

i) Adherence to the obligatory deed is rewarded; but that of the disliked is not punished. 

ii) Non adherence to the obligatory deed is punished, but the unlawful and disliked is 
rewarded. 

iii) The adherence and non-adherence to the permissible is neither rewarded nor punished, 

iv) The adherence to the recommended deed is rewarded; but non-adherence is not 
punished. 

For better understanding of the fiqh, there is the need and the necessity of knowing usul al- 
fiqh" (methodology of fiqli) and al-qawaid al-fiqiiiyya\)^* (Islamic legal maxims). 



** Usui al-fiqh Is concerned with the methodology of legal reasoning and the rules of Interpretation, the meaning and 
implication of commands and prohibitions, and so forth. 

*** It is a theoretical abstraction - usually in the fonn of short statement that Is expressive of the objectives and goals 
of the Shariah. The science of legal maxims is different from the science of usual al-fiqh in that the maxims are based 
on the fiqh itself. A maxim is defined as "a general rule which applies to all of its related particulars". A legal maxim is 
reflective of a consolidated reading of the fiqh (Mohammad Hashim Kamali, Qawa'id Al-Fiqh; the Legal Maxims of 
Islamic Law - The Association of Muslim lawyers.) 



35 



MS 1900:2005 



Annex B 

(informative) 

Shariah implementation framework 
for quality management system from Islamic perspectives 



Shariah 



Sources of the Shariah 

(a/ Qur'an, al Sunnah, al- 
ljma\ al'Qiyas) 



General 

{Maqasid al-Shariah) 
Objectives of Shariah 



Detail/Specific 

(Qawaid al-Fiqhiah) 
Legal maxims 



Shariah Requirements 

Organisation shall determine Shariah 
requirements based on individual organisational 
context, (business, issues, constraints) 



Responsibility 

Top management shall ensure Shariah 
compliance through two mechanisms 



Shariah 

Advisory 

Committee 



Shariah 
Compliance 
Unit/Officer 



36 



MS 1900:2005 



Bibliography 

ISO 10005:2005, Quality management — Guidelines for quality plans 

ISO 1 0006:2003, Quality management — Guidelines to quality in project management 

ISO 10007:2003, Quality management — Guidelines for configuration management 

MS ISO 9004:2000, Quality management systems — Guidelines for performance 
improvements 

MS ISO 10015:2002, Quality management — Guidelines for training 

MS ISO 14001:2004, Environmental management systems — Requirements with guidance 
for use 

ISO/TR 10013:2001, Guidelines for developing quality manuals 

ISO/TR 10014:1998, Guidelines for managing the economics of quality 

ISO/TR 1 001 7:2003, Guidance on statistical techniques for ISO 9001:2000 

Abdullah Yusuf 'Ali, The Holy Quran Text and Translation, Islamic Book Trust, Kuala Lumpur 
1994 

Abdul Rahman I. Doi, Non-Muslim under Shari'ah, A.S. Noordeen, Kuala Lumpur 1990 

Abuhuraira Abdurrahman, Islam in Practice^ Percetakan Zafar Sdn Bhd, J, Bahru 1999 

Aidit Ghazali, Industrialization from an Islamic Perspectives, Institute of Islamic Understanding 
Malaysia 1994 

Feisal Abdul Rauf, Islam a Sacred Law - What Every Muslim Should Know About Shariah, 
Yayasan Dakwah Islamiah Malaysia 2002 

Kod Etika Perniagaan Islam, Ministry of Domestic Trade and Consumer Affairs, Malaysia 
(u.d.) 

Mahmoud, I. S. A Dictionary of Islamic Words and Expression. Translation Unit of Al-Jumuah 
Magazine 2001 

Mohammad Hashim Kamali, Al-Maqasid al-Shariah: The Objectives of Islamic Law 
http:www.aml.orq.uk/iournal/index.htm (Retrieved on 24 May 2005) 

Mohammad Hashim Kamali, Principles of Islamic Jurisprudence, Pelanduk Publication, 
Petaling Jaya 1989 

Mokhtar Abdullah, Nooreha Husain, Nik Mustapha Nik Hassan and Mazilan Musa. Value- 
based Total performance Excellence Model-baseline Assessment Criteria Guidelines for 
Organisation, Institute of Islamic Understanding Malaysia (IKIM) 2003 



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MS 1900:2005 



Muhammad Mumtaz Ali, The Concept of Islamic Ummah and Shariah - Contemporary 
Methodological Issues, Pelanduk Publication, Kuala Lumpur 1992 

Nicolas P. Aghnides, An Introduction to Mohammedan Law and a Bibliography, Sang-E-Meel 
Publications, Lahore 1981 

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Governance from the Islamic Perspectives, Institute of Islamic Understanding Malaysia (IKIM) 
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including news of their implementation by diverse organisations around the world) 



38 



Acknowledgements 



Technical Committee on Management Systems from Islamic Perspectives members: 



Tuan Haji Nik Mustapha Nik Hassan (Chairman) 

Puan Sit! Shapura Mashood (Secretary) 

SAC I Sutinah Sutan 

Puan Aishah Abdul Majid/ 

Puan Sapiah Ali 

Tuan Haji Azmi Che IVIat/ 

Tuan Haji Mohd Ali Saripan Al-Hafiz/ 

Encik Md Ali Sarbini 

Encik Mazilan Musa/ 

Encik Muhammad Hisyam Mohamad/ 

Encik Mohd Shahriza Sulaiman 

Assoc Prof Dr Khaliq Ahmad/ 

Encik Yusof Ismail/ 

Dr Mohd Radzi Haji Che Daud 

Encik Najib Salleh 

Encik Mohd Shahabuddin Omar 

Encik Lim Yew Meng 
Encik Abd Jalil Ahmad/ 
Encik Ramzan Muhamad 
Puan Faridah Abd Maiek/ 
Puan Mazli Muhamad 
Y Bhg Dato' Nadzim Johan/ 
Encik Mohd Razali Hashim/ 
Encik Zulkefli Mohamad/ 
Dr Rosli Rahim/ 
Encik Md Hasan Hashim 
Encik Mohd Razali Hussain 
Encik Idzuddin Hashim 
Puan Maziah Mukhtar 
Tuan Haji Abdul Aziz Long 



Institute of Islamic Understanding 

Malaysia 

SIRIM Berhad 

Anti-Corruption Agency, Malaysia 

Department of Islamic Development 

Malaysia 

InstitutTadbiran Awam Negara (INTAN) 

Malaysia 

Institute of Islamic Understanding 

Malaysia 

International Islamic University Malaysia 



Islamic Banking and Finance Institute 
Malaysia 

Malaysian Administration and 
Management Planning Unit 
Malaysian Institute of Management 
Ministry of Education (Department of 
Islamic and Moral Education) 
Ministry of Health Malaysia (National 
Pharmaceutical Control Bureau) 
Muslim Consumers' Association of 
Malaysia 



National Productivity Corporation 
Research Institute of Standards in Islam 
SIRIM Berhad 
SIRIM QAS International Sdn Bhd 



Drafting Committee on Management Systems from Islamic Perspectives members: 

Tuan Haji Nik Mustapha Nik Hassan (Chairman) 



Puan Siti Shapura Mashood (Secretary) 
Encik Mazilan Musa 

Assoc Prof Dr Khaliq Ahmad/ 
Dr Mohd Radzi Haji Che Daud 
Puan Maziah Mukhtar 
Tuan Haji Abdul Aziz Long 



Institute of Islamic Understanding 

Malaysia 

SIRIM Berhad 

Institute of Islamic Understanding 

Malaysia 

International Islamic University Malaysia 

SIRIM Berhad 

SIRIM QAS International Sdn Bhd